top of page

STORE POLICY

Shipping Policy

SHIPPING POLICY

Shipping and Delivery Timeline
We process and ship orders within 7- 8 business days of receiving them. Delivery times may vary depending on your location and the availability of the product. However, we strive to ensure that your order is delivered to you within 10-12 business days of placing your order.

​

Delivery Charges
We offer a discount of 5% for orders above INR 1000.

​

Delivery Method
We partner with reliable courier companies to ensure timely delivery of your orders. Once your order is dispatched, we will share a tracking number with you through email or WhatsApp. You can use this tracking number to track your order’s delivery status on our website or on the courier partner’s website.

​

Delivery Address
Please provide accurate and complete shipping details, including your name, address, pin code, and contact number. We are not responsible for any delays or non-delivery of orders due to incomplete or incorrect shipping details.

​

Delivery Attempt
Our courier partner will make three attempts to deliver your order. In case you are unavailable or unable to receive the delivery after three attempts, the order will be returned to our warehouse. We will contact you to arrange for a re-delivery. Additional delivery charges may apply for re-delivery attempts.

​

Order Tracking
You can track your order status by logging into your account on our website. You will also receive regular updates via email or SMS regarding the status of your order.

​

In case you have any questions or concerns regarding our shipping and delivery policy, please feel free to contact our customer service team at support@hiraethbysakshu.com. We are happy to assist you in any way possible.

Privacy Policy

PRIVACY POLICY

Last updated on Jan 10th 2024


This privacy policy sets out how Hiraeth Studio uses and protects any information that you give Hiraeth Studio when you use this website.

Hiraeth Studio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Hiraeth Studio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

​

We may collect the following information:

  • Name and job title

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

​

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

​

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

​

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

​

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sukooonghar@gmail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Return Policy

RETURN & CANCELLATION POLICY

Thank you for shopping with us at Hiraeth. We hope you are satisfied with your purchase, but if for any reason you are not, we offer a hassle-free return policy.

​

Exchanges:

We do not accept exchanges at the moment. Only returns are applicable.

​

Return Policy:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Returns must be initiated within 7 days of receiving your purchase.

  • To initiate a return, please contact our customer service team at support@hiraethbysakshu.com and provide your order number and reason for return.

  • Once your return is approved, we will provide you with a return shipping label and instructions.

  • After we receive and inspect your returned item, we will issue a refund to your original payment method within 5-7 business days.

 

Non-returnable Items: We do not accept returns for the following items:

  • Sale or clearance items

  • Custom or personalized items

 

Cancellation:

As these products are made to order, we do not accept cancellations. Only returns are applicable.

​

Damaged or Defective Items: If your item is damaged or defective, please contact our customer service team at support@hiraethbysakshu.com within 7 days of receiving your purchase. We will work with you to provide a replacement or issue a refund.

​

Please note that all returns are subject to our review and approval. We reserve the right to refuse any return or exchange that does not meet our policy guidelines.

​

Thank you again for shopping with us at Hiraeth. We appreciate you and hope to exceed your expectations with our products and customer service.

TERMS & CONDITIONS

Last updated on JAN 10 2024

​

For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean SAKSHU SINGH, whose registered/operational office is 16, First Floor, K 4.1, Vatika India Next, Sec-83 Gurgaon HARYANA 122004 . "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

​

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

​

  • The content of the pages of this website is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

  • Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

  • From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

  • You may not create a link to our website from another website or document without SAKSHU SINGH’s prior written consent.

  • Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .

  • We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

bottom of page